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Most Common Questions

Make sure that if you copy/paste a password or email address that you don't accidentally copy a blank space before or after the text. Also ensure CAPSLOCK is not activated and know that all passwords are case sensitive. Once you are logged back in you can change you temporary password in the Account section.
There can be many reasons why a card may be declined so the easiest way to get you back up and running again is to try paying via Paypal. You do not need an account with Paypal in order to use their service, you just need to fill in your details and you can checkout as a guest. If this still doesn't work then please do get in contact and we'll be glad to help you out.
This is the link you need with all the information: https://jtcguitar.com/article/jtc-ipad Our premium members use a TAB/Notation feature of our site provided by our good friends over at SoundSlice. Soundslice are constantly working to improve and increase support for iPad users and it will only get better and better as the development continues. For our download members, the simplest method is to download and unzip your files on a computer and then transfer the files across to your iPad/tablet device (we advise using cloud storage software as a nice easy method.
This depends on the product. Most of our jamtracks are between 3 and 6 minutes long. Some packages have two backing tracks… the extended jamtrack (with a filename ending in ‘_jt.mp3′) and a shorter backing track designed to fit the sample solo (with a filename ending in ‘_sjt.mp3′).When the package is based around a composed song (such as Jack Thammarat’s ‘On The Way’) there is no extended jamtrack… just a standard backing track.
Our prices are in British Pounds, but you can buy our products wherever you are. To check our prices in your currency, you can use the Universal Currency Converter.
We do occasionally email specific discount codes in our newsletters out via our mailing list. Other ways include checking out the Special Offers page, as well as downloading the Jam Of The Month free download which often includes exclusive discount codes too.
Once you have downloaded your purchase you need to extract the files from the zip file. Sometimes our zip files can be large and some native zip extractor software can't handle the size. In this case our go to is a free program called 7-zip, which will open any zip file size. 
After browsing the store, click on the buy button on a product. This saves the item to your basket. You can continue browsing until you are ready to make your order. When you’re ready, click on the cart icon in the top right and select to go the checkout. From here you can enter your payment details required to make the purchase. If you have a discount, don’t forget to enter it correctly and hit apply. When the purchase is complete the item is available for instant access on the product page by clicking LEARN or in your 'My Purchased' are of your 'My Library' area. 
For download purchases you can pay via credit/debit card or through PayPal. Google Pay, Apple Pay and Alipay are also options. For memberships, we accept most major credit/debit bank cards and Paypal.
Because of the digital (non-physical) nature of our products, we can unfortunately not give refunds for mistaken purchases or issues of personal taste that have been downloaded. We track the amount of downloads on each purchase, as well as time spent streaming via Interactive Tab. If the download and streaming count is still 0 then we will happily replace or refund a purchase.
Why would you want to?! If you are looking to adjust your membership, you can do so by signing in and heading to https://jtcguitar.com/profile/paymentoptions.  If you cancel your subscription you will retain that level of access until the end of the billing period, after which your account will revert to a free account on the renewal date.
JTC+ members have full streaming access, so anywhere you have an internet connection you can view the tabs and content online. If printing the tabs is essential then our advice is to purchase the product for download, where you can print from the PDF document versions.
If you have forgotten your password, you can request a password reset on the login page.
Cards can be declined for many reasons. The most common ones we come across are that the CVC code (the three-digit code on the back of the card) is entered incorrectly, the address entered doesn’t match the one your bank has on file for that card, and insufficient funds/credit.Sometimes banks have issues with allowing international payments, so it may be worth contacting your bank to see if they are blocking the transaction. If you have another card you can use, you’re welcome to try that as well providing the details you enter for name and address match the ones on file for that bank card.We also offer alternative payment options such as PayPal.
Excellent! We love hearing from our players that use our site and some of our best features have come from player suggestions. We’d love to hear what ideas you have or how we can improve your learning experience. Please contact us via the contact page.
For future reference, the checkout page has a promotional code box where you need to enter the sale code. Don’t forget to hit apply before you enter your payment details! Shoot us a message and providing that your purchase was made during the sale duration, we can refund the difference for you.
These should be available at your nearest guitar shop that stocks Ibanez picks. They are also available on Amazon from Ibanez here: https://www.amazon.co.uk/Ibanez-PJTC1-Central-Players-Plectrums/dp/B07NDW2L5L/
All of the products on JTCGuitar.com are digital and available for instant download. We do have physical products on JTCMerch.com such as T-Shirts, physical CD’s and other merchandise items.
Yes, you can! After purchasing, you have lifetime download access by signing back in and heading to your library. If you have purchased something a long time ago, before JTC Guitar used its current system then some very old purchases may not show in your account (these are often from 2012 or before). In which case, email us with a copy of your receipt email and we can get it added to your account for you.
Yes you can! Providing that you are not profiting from the use of our tracks, we are okay with you soloing over our tracks and uploading the video online. In fact, we encourage it! Just drop a link in so that your followers can see where they can get the backing from as well.If you wish to use our tracks in a commercial setting (including selling anything containing our content in full or in part) then you will need to acquire the correct license from us. Please let us know the track and usage you require and we can give you a pricing estimate and draft up the appropriate documentation. 
We have an entire section dedicated to trying out JTC for free. Head to our FREE DEMOS page to experience demos of new and classic releases. 
We use Stripe to take all of our card payments and they have a minimum transaction value allowed of £0.30. This means that anything under this value will not be permitted. The only instance where this would happen is if you use a discount/credit voucher. In this instance you would need to add another item to your basket (eg a £0.99 jamtrack) to ensure the balance due is over £0.30.
If you’re struggling to find what you are looking for Contact Us and we will get back to you ASAP.